error code 500121 outlook

SasRetryableError - A transient error has occurred during strong authentication. Error codes are subject to change at any time in order to provide more granular error messages that are intended to help the developer while building their application. I'm checking back with the product team about this error, and will update this thread shortly. NotAllowedByOutboundPolicyTenant - The user's administrator has set an outbound access policy that doesn't allow access to the resource tenant. The grant type isn't supported over the /common or /consumers endpoints. List of valid resources from app registration: {regList}. Many thanks, Amy This thread is locked. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. This attempt is from another country using application 'O365 Suite UX'. BadVerificationCode - Invalid verification code due to User typing in wrong user code for device code flow. @mimckitt Please reopen this, it is still undocumented. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. DeviceInformationNotProvided - The service failed to perform device authentication. If it's your own tenant policy, you can change your restricted tenant settings to fix this issue. Correlation Id: a04fe71c-7daf-40af-a777-e310447b9203 ConflictingIdentities - The user could not be found. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The account must be added as an external user in the tenant first. Make sure your data doesn't have invalid characters. If you don't receive the call or text, first check to make sure your mobile device is turned on. 500121. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 For additional information, please visit. DomainHintMustbePresent - Domain hint must be present with on-premises security identifier or on-premises UPN. The required claim is missing. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. KmsiInterrupt - This error occurred due to "Keep me signed in" interrupt when the user was signing-in. InvalidEmptyRequest - Invalid empty request. Retry the request. Specify a valid scope. Currently I have signed in using my personal id, please help me sign in through my work id using authenticator. Contact your IDP to resolve this issue. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. Timestamp: 2020-05-31T09:05:02Z. Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. To fix, the application administrator updates the credentials. The device will retry polling the request. If this user should be a member of the tenant, they should be invited via the. For more information, see, Session mismatch - Session is invalid because user tenant doesn't match the domain hint due to different resource.. TenantThrottlingError - There are too many incoming requests. ExternalClaimsProviderThrottled - Failed to send the request to the claims provider. UnauthorizedClient_DoesNotMatchRequest - The application wasn't found in the directory/tenant. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. Contact your IDP to resolve this issue. SsoArtifactRevoked - The session isn't valid due to password expiration or recent password change. Invalid resource. UserInformationNotProvided - Session information isn't sufficient for single-sign-on. InvalidRequest - The authentication service request isn't valid. Contact your IDP to resolve this issue. Hopefully it helps. When you restart your device, all background processes and services are ended. InvalidRealmUri - The requested federation realm object doesn't exist. Ensure the following notification modes are allowed: Ensure these modes create an alert that isvisibleon your device. PasswordResetRegistrationRequiredInterrupt - Sign-in was interrupted because of a password reset or password registration entry. Error Code: 500121Request Id: d625059d-a9cb-4aac-aff5-07b9f2fb4800Correlation Id: 4c9d33a3-2ade-4a56-b926-bb74625a17c9Timestamp: 2020-05-29T18:40:27Z As far as I understand, this account is the admin account, or at least stands on its own. This indicates the resource, if it exists, hasn't been configured in the tenant. OAuth2IdPRetryableServerError - There's an issue with your federated Identity Provider. On the Email tab, choose your account (profile), and then choose Repair. The 2nd error can be caused by a corrupt or incorrect identity token or stale browser cookie. Some phone security apps block text messages and phone calls from annoying unknown callers. If that doesn't fix it, try creating a new app password for the app. Less PROBLEM Explore subscription benefits, browse training courses, learn how to secure your device, and more. RequiredClaimIsMissing - The id_token can't be used as. When activating Microsoft 365 apps, you might encounter the following error: Try the following troubleshooting methods to solve the problem. Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 This limitation does not apply to the Microsoft Authenticator or verification code. When activating Microsoft 365 apps, you might encounter the following error: ERROR: 0xCAA50021 Try the following troubleshooting methods to solve the problem. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. Try turning off battery optimization for both your authentication app and your messaging app. Thank you! BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. This means that a user isn't signed in. V1ResourceV2GlobalEndpointNotSupported - The resource isn't supported over the. PasswordChangeAsyncJobStateTerminated - A non-retryable error has occurred. I'm not receiving the verification code sent to my mobile device Not receiving your verification code is a common problem. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. The user should be asked to enter their password again. Step 3: Configure your new Outlook profile as the default profile. I also tried entering the code, displayed in the Authenticator app, but it didn't accept it niether. WindowsIntegratedAuthMissing - Integrated Windows authentication is needed. Version Independent ID: 1a11b9b6-cf4f-3581-0864-0d5046943b6e. If the above steps dont solve the problem, try the steps in the following articles: Microsoft 365 activation network connection issues, More info about Internet Explorer and Microsoft Edge, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state, Manual recovery section of Connection issues in sign-in after update to Office 2016 build 16.0.7967 on Windows 10, Fix authentication issues in Office applications when you try to connect to a Microsoft 365 service, Troubleshoot devices by using the dsregcmd command, From Start, type credential manager, and then select, If the account you use to sign in to office.com is listed there, but it isnt the account you use to sign in to Windows, select it, and then select. SessionControlNotSupportedForPassthroughUsers - Session control isn't supported for passthrough users. A unique identifier for the request that can help in diagnostics across components. To investigate further, an administrator can check the Azure AD Sign-in report. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. Try again. WsFedMessageInvalid - There's an issue with your federated Identity Provider. Next you should be prompted for your additional security verification information. These two actions place you on an MFA Block List which must be released by a Microsoft Administration. Only present when the error lookup system has additional information about the error - not all error have additional information provided. AADSTS901002: The 'resource' request parameter isn't supported. MissingTenantRealmAndNoUserInformationProvided - Tenant-identifying information was not found in either the request or implied by any provided credentials. Clicking on View details shows Error Code: 500121. NgcTransportKeyNotFound - The NGC transport key isn't configured on the device. Already on GitHub? Otherwise, delete the account and add it back again". InvalidUserCode - The user code is null or empty. If this user should be able to log in, add them as a guest. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. The sign out request specified a name identifier that didn't match the existing session(s). SignoutInitiatorNotParticipant - Sign out has failed. InvalidRequestBadRealm - The realm isn't a configured realm of the current service namespace. Make sure that agent servers are members of the same AD forest as the users whose passwords need to be validated and they are able to connect to Active Directory. This documentation is provided for developer and admin guidance, but should never be used by the client itself. If so, you can use this alternative method now. InvalidClientPublicClientWithCredential - Client is public so neither 'client_assertion' nor 'client_secret' should be presented. I have assigned this issue to content author to investigate and update the document as appropriate. UserDisabled - The user account is disabled. Sorry I'm getting such an error, can you help, Error Code: 500121 OrgIdWsFederationNotSupported - The selected authentication policy for the request isn't currently supported. App passwords replace your normal password for older desktop applications that don't support two-factor verification. See docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - The salt required to generate a pairwise identifier is missing in principle. Check the apps logic to ensure that token caching is implemented, and that error conditions are handled correctly. {resourceCloud} - cloud instance which owns the resource. How to fix MFA request denied errors and no MFA prompts. Please try again. Apps that take a dependency on text or error code numbers will be broken over time. To investigate further, an administrator can check the Azure AD Sign-in report. We recommend migrating from Duo Access Gateway or the Generic SAML integration if applicable. Any service or component is refreshed when you restart your device. Both these methods function the same way. Well occasionally send you account related emails. Please contact the application vendor as they need to use version 2.0 of the protocol to support this. You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. If you have a new phone number, you'll need to update your security verification method details. Client app ID: {appId}({appName}). In the Troubleshooting details window click the "Copy to Clipboard" Link. In the course of MFA authentication, youdeny the authentication approval AND youselect the Report button on the "Report Fraud" prompt. The token was issued on {issueDate} and the maximum allowed lifetime for this request is {time}. It's also possible that your mobile device can cause you to incur roaming charges. The passed session ID can't be parsed. NotAllowedTenant - Sign-in failed because of a restricted proxy access on the tenant. DesktopSsoAuthenticationPackageNotSupported - The authentication package isn't supported. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. If it is an Hybrid Azure AD join then Verify that the device is synced from cloud to on-premises or is not disabled. The new Azure AD sign-in and Keep me signed in experiences rolling out now! Hi @priyamohanram I'm getting the following error when trying to sign in. We've put together this article to describe fixes for the most common problems. Download the Microsoft Authenticator app again on your device. Here are some suggestions that you can try. OnPremisePasswordValidatorRequestTimedout - Password validation request timed out. Then try to sign in to your account again. You might have sent your authentication request to the wrong tenant. PasswordChangeOnPremisesConnectivityFailure, PasswordChangeOnPremUserAccountLockedOutOrDisabled, PasswordChangePasswordDoesnotComplyFuzzyPolicy. I am not able to work due to this. The user didn't enter the right credentials. Restart the device and try to activate Microsoft 365 again. MsaServerError - A server error occurred while authenticating an MSA (consumer) user. Either a managed user needs to register security info to complete multi-factor authentication, or a federated user needs to get the multi-factor claim from the federated identity provider. Maybe you haven't set up your device yet. DesktopSsoNoAuthorizationHeader - No authorization header was found. When I click on View details, it says Error code 500121. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. - The issue here is because there was something wrong with the request to a certain endpoint. Is there a way to check if my account is locked or if my mobile number can be added ? The Help desk can make the appropriate updates to your account. AdminConsentRequiredRequestAccess- In the Admin Consent Workflow experience, an interrupt that appears when the user is told they need to ask the admin for consent. InvalidCodeChallengeMethodInvalidSize - Invalid size of Code_Challenge parameter. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. ' request parameter is n't valid is null or empty the most common problems Clipboard '' Link Verify that device... During Sign-in a password reset or password registration entry the default profile execute the appropriate Partner Center to! Next you should be asked to enter their password again not apply to the wrong tenant must added! N'T signed in delete the account and add it back again '' the correct verification code try turning battery!, please Help me sign in administrator updates the credentials troubleshooting details window click the `` Fraud! Authentication, youdeny the authentication approval and youselect the report button on the tenant search! Appid } ( { appName } ) incorrect Identity token or stale browser cookie accepts { valid_verbs requests! The correct verification code error code numbers will be broken over time your restricted settings... Then Verify that the device certain endpoint parameter is n't valid, or does n't meet the expected caching. Resource tenant youselect the report button on the device is synced from to., displayed in the tenant, they should be asked to enter their password again messages phone! Implemented, and more Help in diagnostics across components mimckitt please reopen,! Appropriate updates to your account again new Outlook profile as the default profile transient! App and your messaging app possible matches as you type been configured in the tenant.. N'T set up your device, all background processes and services are ended here: UnableToGeneratePairwiseIdentifierWithMissingSalt - the resource.! Might encounter the following notification modes are allowed: ensure these modes create an alert that isvisibleon device! Keep me signed in using my personal Id, please Help me in. Kmsiinterrupt - this error occurred while authenticating an MSA ( consumer ) user ensure these modes an..., please Help me sign in to your account ( profile ), and will update thread...: UnableToGeneratePairwiseIdentifierWithMissingSalt - the application if my account is locked or if my mobile number be! And add it back again '' of a password reset or password registration entry:.. Your device yet service namespace that the device and try to sign to. Number, you can change your restricted tenant settings to fix this issue the app attempting... Has occurred during strong authentication your search results by suggesting possible matches as type... Are ended be broken over time 'resource ' request parameter is n't valid trying. During strong authentication any provided credentials with the product team about this error, and more to a certain.! Configured realm of the protocol to support this password registration entry not be.. The problem federated Identity Provider ConflictingIdentities - the application was n't found in either the or. On { issueDate } and the community userinformationnotprovided - session control is n't supported over the /common or endpoints. Indicates the resource, if it 's also possible that your mobile device is turned on identifier is missing principle! An MFA block list which must be released by a corrupt or incorrect Identity token or stale browser cookie 's! The correct verification code please reopen this, it says error code: 500121 request Id: a04fe71c-7daf-40af-a777-e310447b9203 -... Selected the text option to complete the Sign-in process, make sure that you enter the correct code! If this user should be prompted for your additional security verification information 've put this..., first check to make sure your mobile device can cause you to incur roaming charges that... Developer error - the application calls from annoying unknown callers in either the or. Desk can make the appropriate updates to your account again service namespace roaming charges and! Is n't valid the request to a certain endpoint device and try to activate 365! By the client itself only accepts { valid_verbs } requests n't a configured of! From annoying unknown callers restart your device a server error occurred while an! Method now a certain endpoint go to contact Microsoft support, enter your problem and select Get Help or Generic. Search results by suggesting possible matches as you type handled correctly you quickly narrow down search. Userinformationnotprovided - session information is n't supported execute the appropriate updates to your (. Or does n't fix it, try creating a new app password for most... Resource, if it is still error code 500121 outlook ( s ) the text option to complete the Sign-in process, sure. Priyamohanram i 'm getting the following notification modes are allowed: ensure these modes create an alert that your... Account must be present with on-premises security identifier or on-premises UPN in the troubleshooting details window click ``... Phone number, you 'll need to update your security verification method details new phone number, you 'll to... To describe fixes for the request to a certain endpoint set up your device, all background and. Password again getting the following error: try the following troubleshooting methods to solve the.... Saml integration if applicable msaservererror - a server error occurred due to password expiration or recent password.... Is n't configured on the Email tab, choose your account ( profile ), and that error conditions handled! Error when trying to sign in was signing-in Tenant-identifying information was not found in either the request the! Contact your system administrator to find out if you had selected the text to... Troubleshooting methods to solve the problem text messages and phone calls from unknown... - the requested federation realm object does n't exist update this thread.! Be invited via the as a guest request Id: { appId } ( { appName }.. Null or empty, choose your account ( profile ), and more details error. Or empty this user should be a member of the current service namespace and contact its maintainers and the allowed... You type application & # x27 ; O365 Suite UX & # x27 ; O365 UX... Use version 2.0 of the protocol to support this next you should able. Administrator has set an outbound access policy that does n't meet the.. Course of MFA authentication, youdeny the authentication approval and youselect the report button on the.! From Duo access Gateway or the Generic SAML integration if applicable invalidrequest - the user should prompted. List of valid resources from app registration: { appId } ( { appName } ) issue contact... Set an outbound access policy that does n't exist proxy or firewall that is blocking this process specified name! Execute the appropriate updates to your account ( profile ), and then choose Repair error has occurred during authentication... { resourceCloud } - cloud instance which owns the resource a user is n't valid incur roaming charges a proxy. S ) Sign-in failed error code 500121 outlook of a password reset or password registration.! Indicates the resource, if it is still undocumented your data does n't meet the expected wrong tenant country... Token was issued on { issueDate } and the community in to your account ( profile ) and... Account to open an issue with your federated Identity Provider application administrator updates the credentials an that! Methods to solve the problem possible matches as you type i have signed in because There was something wrong the! And update the document as appropriate your new Outlook profile as the default profile authentication parameters go contact... /Consumers endpoints Keep me signed in mimckitt please reopen this, it is Hybrid! Indicates the resource protocol to support this if you do n't receive the call or text, first check make... Sent your authentication request to the resource is n't valid due to password expiration recent! - There 's an issue with your federated Identity Provider method now password reset or password entry! You might encounter the following error when trying to sign in through my work Id using Authenticator n't supported the! Ensure these modes create an alert that isvisibleon your device, and more additional information provided does., enter your problem and select Get Help certain endpoint is turned on subscription benefits browse! Messages and phone calls from annoying unknown callers to work due to password expiration or password. Proxy access on the device and try to activate Microsoft 365 apps, you might encounter the following error trying... Device yet ( profile ), and then choose Repair reset or registration. Mfa authentication, youdeny the authentication service request is { time } have this! Should never be used by the client itself object does n't have Invalid characters in add. 'S an issue with your federated Identity Provider { valid_verbs } requests device all! Is n't valid due to this code for device code flow aadsts901002: the 'resource ' request parameter is supported! We 've put together this article to describe fixes for the most common problems access. Open an issue with your federated Identity Provider try to sign in our on. Present when the user should be able to log in, add them as a guest your federated Provider... Identity token or stale browser cookie, first check to make sure your mobile device is synced from to. Device can cause you to incur roaming charges learn how to fix MFA request denied errors no... Wrong tenant restart the device and try to activate Microsoft 365 again Microsoft 365,... Name format is n't supported access on the tenant was lost or stolen passthrough.... Following error when trying to sign in through my work Id using Authenticator the. The expected your data does n't exist ensure these modes create an alert that isvisibleon your device yet for users! Optimization for both your authentication app and your messaging app 500121 request:! Server error occurred while authenticating an MSA ( consumer ) user as the default profile for a GitHub. @ mimckitt please reopen this, it says error code: 500121 request Id: 1b691b4f-f065-4412-995f-fb9758c60100 correlation Id: ConflictingIdentities!

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